Terms & Conditions

Privacy Policy

We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.

Pinneys of Orford will not disclose any buyer’s information to any third party, other than those who require information to ensure successful fulfillment of your order, for example, our courier and payment company. Each party will only receive information they require in order to effectively and securely provide their services to you.

Pinneys of Orford will not sell, trade or give out your personal information to any other third party. We may occasionally contact you via email with promotional information or events regarding our products or services, however, if you do not wish to receive these please contact us at any time.

We collect the following information from your order: name, email address, billing address credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

Changes to the privacy policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Security
The site uses credit card encryption, to ensure a safe and secure shopping experience. All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Pinneys of Orford team. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

Browser cookies
A cookie is a small file that can be stored on your computer’s hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.

How do we use cookies?
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

Statutory rights
Please note that nothing contained within these terms and conditions affects your right as a consumer.

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