In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site we collect information about you when you register with us or place an order for products or services.

In running a maintaining our business we may collect and process the following date about you. We may collect store and use the following kinds of personal information.

• Your personal details such as your name, phone number, email address, IP address, social identifiers (for example age,gender, socio-economics status) data provided by cookies and other similar technologies.

We also collect information for the following purposes, assessment and analysis, e.g. Communications and marketing, customer and product analysis, to enable us to review, develop and improve your experience of our product and services.

Note: If we collect third party names and addresses, in order to send products on your behalf, as a controller, we will hold this information but will not use it for any purposes.

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information, collected from the website, to personalise your repeat visits to our website.

We will not share your information for marketing purposes with companies outside Pinney’s of Orford.

In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.

We may use your personal information for the following purposes

• to manage administer the website
• to enable you to use the website
• to enable us to deliver goods to you and handle refunds
• to send you newsletters and other relevant and targeted promotional communications
• to deal with enquiries complaints and feedback from you and our service providers
• to send you emails or for you to take part in a survey and / or give feedback
• to analyse and improve the services on the website.

We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right, at any time, to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email info@pinneysoforford.co.uk or write to us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and you can withdraw your consent to us holding information about you, at any time, by unsubscribing to our mail.

The General Data Protection Regulation states that the personal data we hold on customers ‘must not be kept for longer than is necessary for the purposes for which the personal data are processed’. We will hold your information for as long as the individual is deemed a customer i.e. unless they unsubscribe – (see Access to information and correction paragraph)

We may use cookies when you visit our website. By visiting our website you agree to the use of cookies and similar technologies. This helps us to provide you with the best experience and allow certain parts of our website to function properly.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

We keep our privacy policy under regular review and we will place any updates on this web page.

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email – info@pinneysoforford.co.uk

Or write to us at: Pinney’s of Orford, The Old Warehouse, Quay Street, Orford, Suffolk IP12 2NU
Telephone 01394 459183

Note: If you wish to complain, or have a concern about the way we handle your personal information, you should contact the Information Commissioner’s Office – ico.org.uk