Terms & Conditions

We recommend that you read this section of the site prior to purchasing as it provides you with important information regarding the terms and conditions that govern your use of the site and also provides other information that you will find useful on ordering, delivery and returns.

The content of the pages of this website is for your general information and use only. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All material, images, text, packaging design and other information found on this site remains the property of Pinneys of Orford and cannot be used without the expressed written permission of Pinney’s of Orford.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without first obtaining written consent from Pinney’s of Orford.

Monday to Friday 10am – 4.30pm
Saturday 9am – 4pm
Sunday 10am – 4pm

Pinney’s of Orford Smokehouse are able to offer a next day delivery service using our rapid dispatch courier service, between Monday to Thursday. Orders taken on Fridays or over the weekend will be dealt with on Monday to arrive on Tuesday. 

Should you wish your delivery to arrive on a particular date, please specify this on your on-line order, or to the person taking the order by phone. Please note, we do not deliver on Mondays or over the weekend. During busy periods such as Christmas, please allow up to 3 days for your order to be delivered.

Please ensure that you or the recipient is able to accept the order at the address given, or that specific instructions are left for the courier to leave the parcel in a safe place. Due to the nature of our deliveries being perishable, we take great care to ensure that they are securely packaged in chilled insulated parcels, which will allow the items to remain cool for 24hrs. Pinney’s of Orford cannot accept any responsibility for items that are unsuccessfully delivered during this 24hr period due to customer error.

Deliveries will only be sent once payment for both the items and delivery has been received.

Delivery charges
There is a £5.95 delivery fee for all mail order items.

To ensure that the products delivered to you by Pinney’s of Orford remain in the best condition, we strongly advise that once received, the items are unpackaged immediately and refrigerated. Please then also follow the directions given on the individual products regarding ‘use by’, ‘best before’ and storage.

Pinney’s of Orford work hard to maintain a very high level of quality and service and we are therefore very keen to be informed should any delivery not be to your utmost satisfaction. In the unlikely event of our goods being delivered damaged or in an unsatisfactory condition, please notify us within 3 working days. We shall either refund you your money or replace the items free of charge, we may however require you to return the damaged or unsatisfactory goods to Pinney’s of Orford.

If you would like to cancel your order, please let us know as soon as possible either by phone 01394 459183 or by email orders@pinneysoforford.co.uk, and we shall do our best to cancel the order and refund your money. However, should your order have already been processed we will be unable to cancel the delivery and refund your money.

Pinney’s of Orford are always keen to keep in contact with our customers and should you wish to contact us regarding our products or services we would be delighted to hear from you. We shall endeavour to deal with your query, order or complaint as quickly and efficiently as possible.

You can contact us by phone 01394 459183 or by email orders@pinneysoforford.co.uk or write to us at:

Pinney’s of Orford
The Old Warehouse
Quay Street
IP12 2NU